If your order arrives damaged, defective, or incorrect, we will take full responsibility and resolve the issue promptly.

For other returns, we accept unworn and unused items, with all original tags and packaging, within 14 calendar days of delivery.

To initiate a return, please contact us at bewithus@lumierediffuse.com. Once your request is approved, you will receive detailed instructions and the correct return address.

Return shipping costs are the customer’s responsibility, unless the return is due to a defect or a mistake on our part.

* Full details → Returns & Refunds

Yes.
Some pieces return when there’s clear demand.

We pay attention.
If enough people want it, we’ll make it again.

We currently ship only within the European Union (EU) to ensure a smooth and affordable experience for our customers.

Shipping outside the EU often involves high delivery costs, complex customs procedures, import duties, and unpredictable delays. These fees are usually charged to the customer upon delivery, which can lead to unexpected costs and frustration.

We understand this may be disappointing if you're outside the EU, and we’re exploring options for international shipping in the future. Thank you for your understanding and support as we grow.

Processing time: 1–3 business days before shipping.

Estimated Delivery Times (after dispatch):

• Zone 1 – France : 3–5 working days

• Zone 2 – Nearby EU Countries : 4–7 working days

Belgium, Germany, Italy, Luxembourg, Netherlands, Portugal, Spain

• Zone 3 – Other EU Countries : 5–8 working days

Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Sweden

Delays may occur due to high volume during holidays or unforeseen circumstances.
*Full details → Shipping Policy

Yes.
We work with writers, editors, designers, content creators ....
anyone making content we respect.

If you’d like to collaborate,
we’re open to long-term partnerships
or trading a piece for a service.

We don’t need a proposal.

We need to know who you are and what you stand for.